Política de devoluciones y reembolsos

At OriginalSAT, we want you to shop with peace of mind. This refund and returns policy applies to purchases made at originalsat.es and is interpreted in accordance with European Union and Spanish consumer regulations (including the right of withdrawal in distance selling where applicable).

Holder: Originalsat Repuestos Inteligentes SLU · Tax ID (CIF) B87795829
Address: Joaquín Sorolla 2, 28670 Villaviciosa de Odón (Madrid).

1. Return Period

You have 14 calendar days from the date of receipt of the order to request a return due to withdrawal (change of mind) or to notify us of a potential defect.

Where permitted by law, personalized products and products sealed for hygiene or safety reasons that have been opened after delivery are excluded.

2. Mandatory condition before sending the phone (video + IMEI)

Before processing any return or refund, and in all cases before shipping the package, the customer must provide us via email (administracion@originalsat.com) or WhatsApp (+34 624 62 14 12) with:

A complete video of the device's condition, with the screen turned on, showing the casing, edges, screens, cameras, buttons, and ports.
A clear photo or screenshot of Settings → General → About with the IMEI visible and matching that of the order.

Without this prior video and IMEI evidence, we do not accept the return. If the package is sent without having previously submitted such evidence and without our written confirmation, OriginalSAT will not be able to accept the return or process the refund, and may return the shipment with postage due or hold it pending instructions, with expenses borne by the customer.

This requirement is intended to verify the identity of the device, document its condition prior to return transport, and prevent fraud or substitutions.

3. Condition of the product to be returned

The iPhone must be returned in substantially the same condition as it was delivered, without new serious damage (cracked screen, severe impacts, deformations, liquid or oxidation).
It must be returned with a factory reset and no iCloud / "Find My" lock (Activation Lock disabled). A locked device cannot be inspected or restocked; in that case, the refund will not be processed until it is unlocked.
Supplied accessories and packaging (OriginalSAT box, cable, SIM tool, etc.) must be included.
Products marked as final sale are not returnable, except in the case of a defect or mandatory legal right.
Spare parts installed or tampered with by the customer may not be eligible for return.

If the product shows a decrease in value due to handling other than what is necessary to establish its nature, characteristics, or functioning, OriginalSAT may deduct such depreciation from the amount to be refunded, in accordance with applicable regulations.

4. Return process

Contact us within the 14-day period via WhatsApp (+34 624 62 14 12), email (administracion@originalsat.com), or contact form, indicating the order number and reason.
Send the video of the condition and the IMEI evidence described in section 2.
Wait for our written confirmation and the authorized return address.
Only then pack the device securely and send the package with tracking.
Keep the shipping receipt until the refund is resolved.

5. Inspection and refund

Once the product is received, OriginalSAT will inspect it (physical condition, IMEI, functionality, and locks). We will notify you of the approval or the reasoned rejection.

If approved, the refund will be processed to the original payment method within a standard period of 5–10 business days from the inspection confirmation. Subsequent banking times may vary depending on your institution.

Orders will not be refunded if the prior evidence process (section 2) has not been met, the device is iCloud-locked, the IMEI does not match, or there are signs of tampering, substitution, or fraud.

6. Return shipping costs

Return shipping costs for withdrawal or change of mind are borne by the customer, except in the case of a defective product attributable to OriginalSAT or an error on our part in the shipment.

The initial shipping cost is not refunded for withdrawals, unless otherwise required by law in the specific case.

7. Commercial warranty — voiding

Without prejudice to the legal warranty of conformity where applicable, the OriginalSAT commercial warranty is voided if:

The phone is opened or its interior is tampered with without OriginalSAT's written authorization.
Hardware is changed or replaced (screen, battery, ports, cameras, or other components) without OriginalSAT's authorization.
There are signs of impact, liquid/oxidation, unauthorized repair, or misuse.

Opening or repair by unauthorized third parties is a common cause for exclusion in refurbished devices: it prevents verifying the source of the failure and voids commercial coverage.

8. VAT and REBU regime on refurbished iPhones

Grade A+ refurbished iPhones are generally sold under the Special Regime for Used Goods (REBU).

The displayed price includes VAT. In REBU invoices, VAT is not itemized, in accordance with Article 136 of the VAT Law and applicable regulations.
The device is second-hand / refurbished and is acquired within the framework of operations subject to this special regime.
Each unit passes our internal tests. The guaranteed battery health is equal to or greater than 85%, verified before shipment.
OriginalSAT commercial warranty of 24 months for individuals (unless voided according to section 7), with support in Spain.

Standard contents of the shipment: Grade A+ refurbished iPhone; charging cable; SIM eject tool; OriginalSAT box. Wall charger not included.

Professionals and companies: if you record the invoice in your accounting, do not itemize the VAT for REBU operations and maintain the mention of the special regime. For wholesale purchases (from 3 units) or B2B conditions, contact us via WhatsApp.

9. Contact

WhatsApp: +34 624 62 14 12
Email: administracion@originalsat.com
Originalsat Repuestos Inteligentes SLU · B87795829
Joaquín Sorolla 2, 28670 Villaviciosa de Odón (Madrid)